General terms and conditions of sale

1. Identification and scope

These terms govern the purchase of products through www.horscategoriegirona.com, owned by HC BIKE-COFFEE, S.L., Tax ID (CIF) B55331813, with registered address at C/ Perill, 3, 17001 Girona (hereinafter, “Hors Categorie”). Email: info@horscategoriegirona.cc. Phone: +34 669 970 758.

Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE); Royal Legislative Decree 1/2007 approving the consolidated text of the General Law for the Defence of Consumers and Users (TRLGDCU); Law 7/1998 on general terms and conditions of contracting; and Law 22/2010, the Consumer Code of Catalonia, apply.

By placing an order, the customer declares that they have read and accepted these terms. Hors Categorie may amend them, but each order is subject to the terms in force at the time it is placed.

2. Customers and shipping areas

To purchase, you must be over 18 and have legal capacity to enter into a contract. You do not need to create a customer account to buy.

We ship to mainland Spain and the Balearic Islands, and to the rest of the European Union. We do not ship to the Canary Islands, Ceuta, Melilla, or to countries outside the European Union.

3. Products and prices

The main features of each product are shown on its product page. Photos are as accurate as possible, but colour may vary slightly depending on your screen.
Prices are shown in euros and include VAT. Shipping costs are shown separately, in the cart and before you confirm the order.
The applicable price is the one shown on the website at the time you place the order.
Obvious error: if, due to a clear technical error, a product is shown with a clearly incorrect price (for example, €0 or far below its real value), Hors Categorie will inform the customer, who may confirm the order at the correct price or cancel it with a full refund of any amount paid.

4. Purchase process

Add products to the cart and review its contents, which you can change at any time.
Go to Checkout, enter your billing and shipping details, and choose the shipping and payment method.
Review the order summary, accept these terms, and click the payment button.
Complete payment on the bank’s secure gateway.
You will receive an order confirmation email with the order number and details. The contract is concluded at that time.

The order is stored and the customer can view it in their account (if they created one) or request it by email. The contract may be concluded in Spanish, Catalan, or English.

5. Payment methods and invoice

Credit or debit card (Visa, Mastercard and American Express), via Banco Sabadell’s secure gateway (Redsys), with 3D Secure authentication. Hors Categorie does not have access to card details.

The order is prepared once the bank confirms payment. For security reasons, Hors Categorie may cancel an order if it detects reasonable signs of fraudulent use of the payment method and, in that case, will refund any amount charged.

Invoice: if you need an invoice, request it by email at info@horscategoriegirona.cc, stating the order number and your tax details.

6. Shipping and delivery

Costs, areas and delivery times are detailed on the Shipping and payments page, which forms part of these terms. In summary:

Area	Cost	Free shipping	Delivery time
Mainland Spain and the Balearic Islands	€12	From €150	4–5 business days
Rest of the European Union	€17	From €150	5–6 business days
In-store pickup (C/ Perill, 3, Girona)	Free	—	Available within 48 h

Orders are prepared within 48 business hours from payment confirmation. Delivery times are indicative and are counted from dispatch. In any case, delivery will take place within a maximum of 30 calendar days. If a product is not available, we will notify the customer, who may wait or cancel that part of the order with a refund of its amount.

If the order cannot be delivered because the address is incorrect or the customer does not collect it after the carrier’s notices, Hors Categorie will contact the customer to ship it again (with a new shipping cost) or refund the amount for the products.

7. Right of withdrawal (14 days)

In accordance with Articles 102 et seq. of the TRLGDCU, the consumer customer may withdraw from the contract within 14 calendar days from the day on which they, or a third party indicated by them other than the carrier, receives the products, without needing to provide any reason. This right also applies to Outlet products purchased on the website.

How to exercise it: let us know your decision clearly by email to info@horscategoriegirona.cc, stating the order number. You may use, if you wish, the withdrawal form you will find at the end of these terms. We will confirm receipt without delay.

Returning the products: you must send the products to C/ Perill, 3, 17001 Girona, or hand them in at the shop, within a maximum of 14 calendar days from when you notify us of the withdrawal. Return shipping costs are borne by the customer.

Refund: we will refund all payments received, including the initial shipping costs (except any extra cost if you chose a shipping method other than the least expensive one we offer), within a maximum of 14 calendar days from when you inform us of your decision. We may withhold the refund until we have received the products or until you provide proof of shipment. The refund will be made using the same payment method used for the purchase, at no cost to you. If you return only part of the order, the initial shipping costs will not be refunded if they would have been charged anyway for the products you keep.

Condition of the products: the customer is only liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics and functioning. You may try the garment on as you would in a shop, but you must not use it, wash it, or remove the tags.

Bib shorts, base layers and underwear: for health protection and hygiene reasons, withdrawal is only accepted if they are returned unused and with the hygiene protector intact (Art. 103.e TRLGDCU).

8. Returns and exchanges within 30 days

In addition to the legal right of withdrawal, Hors Categorie voluntarily extends the period to return or exchange products up to 30 calendar days from receipt of the order, under the conditions on the Returns and exchanges page:

Products unused, unwashed, with tags and in their original packaging.
Bib shorts and base layers, with the hygiene protector intact.
Return shipping costs are borne by the customer.
Size or colour exchanges: the customer pays the return shipping for the product and Hors Categorie pays the shipping for the new product.
For returns made between day 15 and day 30, the amount for the returned products is refunded, excluding the initial shipping costs.
Outlet products: exchanges and returns are not accepted.

This extension does not limit or replace the consumer’s legal rights.

9. Legal warranty

All products, including Outlet items, have the 3-year legal warranty of conformity from delivery (Arts. 114 et seq. of the TRLGDCU). If a product has a manufacturing defect or does not match what was purchased, the customer may request its repair or replacement and, if these are not possible or proportionate, a price reduction or termination of the contract. All shipping costs arising from an accepted warranty claim are borne by Hors Categorie.

The warranty does not cover normal wear and tear from use, damage caused by falls, impacts or accidents, improper use, or failure to follow the washing instructions on the label. The procedure is explained on the Warranty and repairs page.

If an order arrives damaged, incomplete, or with the wrong product, let us know as soon as possible at info@horscategoriegirona.cc, with the order number and photos, and we’ll sort it out at no cost to you.

10. Coupons and promotions

Each coupon or promotion states its conditions: discount amount or percentage, expiry date, minimum purchase amount (if any), and excluded products.
Discounts apply to the product price, not to shipping costs, unless the promotion states otherwise.
Unless expressly stated otherwise, coupons cannot be combined with each other or with other discounts, and cannot be redeemed for cash.
If a discounted product is returned, the amount actually paid is refunded.

11. Customer service and complaints

For any questions, issues or complaints, you can contact us:

Email: info@horscategoriegirona.cc
Phone: +34 669 970 758
Hours: Monday, closed; Tuesday to Saturday, 12:00–23:00; Sunday, 12:00–18:00
Address: C/ Perill, 3, 17001 Girona

We will respond as soon as possible and, in any case, within a maximum of one month. Hors Categorie has official complaint, claim and report forms available to consumers, both at the premises and by email if you request them. You can also contact the Agència Catalana del Consum (consum.gencat.cat) or your municipality’s consumer services.

12. Applicable law and jurisdiction

These terms are governed by Spanish law. This does not deprive the consumer of the protection granted by the mandatory rules of their country of residence. For any dispute, the consumer may bring proceedings before the courts and tribunals of their place of residence.

13. Withdrawal form

(Solo debes cumplimentar y enviar este formulario si deseas desistir del contrato.)

A la atención de: HC BIKE-COFFEE, S.L., C/ Perill, 3, 17001 Girona. Correo: info@horscategoriegirona.cc
Por la presente le comunico que desisto de mi contrato de venta de los siguientes bienes: ……………………………
Número de pedido: ……………………………
Pedido el / recibido el: ……………………………
Nombre del consumidor: ……………………………
Dirección del consumidor: …………………………
Firma del consumidor (solo si el formulario se presenta en papel): ……………………………
Fecha: ……………………………

Última actualización: noviembre de 2026.