Warranty and repairs

3-year legal warranty

All our products, including those in the Outlet, come with a 3-year legal warranty from delivery against manufacturing defects or non-conformity with what you purchased.

What to do if a product has a defect

Email us at info@horscategoriegirona.cc with your order number (or the purchase receipt if you bought it in store), a description of the issue, and photos of the defect.
We’ll review the case and offer you a solution: repair or replacement of the product, or, if neither is possible, a price reduction or refund.
If the claim is accepted, we’ll cover all shipping costs.

Did your order arrive damaged or incomplete?

If your package arrives damaged, is missing a product, or we’ve sent you the wrong one, let us know as soon as possible at info@horscategoriegirona.cc, with your order number and photos, and we’ll fix it at no cost to you.

What the warranty doesn’t cover

Normal wear and tear from use (friction marks, pilling, loss of elasticity over time).
Damage from falls, impacts, or accidents.
Damage from improper use or from not following the care label’s washing instructions.
Modifications or repairs made by third parties.

Tip

Always follow the care label’s washing instructions: wash garments inside out, in cold water, without fabric softener, and let them air dry away from direct sunlight and heat sources. They’ll last much longer this way.

If you’d like to exchange a size or return a product that doesn’t convince you, check out Returns and exchanges. Your rights as a consumer are explained in our General Terms and Conditions.