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Shipping and Payments
Shipping
We prepare orders in Girona and ship them with Mail Boxes. We ship to mainland Spain, the Balearic Islands, and the rest of the European Union.
| Zone | Cost | Free Shipping | Delivery Time |
|---|---|---|---|
| Mainland Spain and Balearic Islands | €12 | From €150 | 4–5 business days |
| Rest of the European Union | €17 | From €150 | 5–6 business days |
| Store pickup (Girona) | Free | — | Available in 48 hours |
We do not ship to the Canary Islands, Ceuta, Melilla, or countries outside the European Union.
- Preparation: We prepare orders within 48 business hours of payment confirmation. Orders placed on weekends or holidays are prepared starting the next business day.
- Delivery times: These are estimated and counted from when the order leaves our store.
- Tracking: When your order ships, you will receive an email with the tracking number.
- Incorrect address: If you made a mistake, please write to us as soon as possible at info@horscategoriegirona.cc. If the order has not yet shipped, we will change it at no cost.
- Damaged or incomplete order: Please notify us as soon as possible, with photos and the order number, and we will resolve it at no cost to you.
Store Pickup
You can pick up your order for free at Hors Categorie, C/ Perill, 3, 17001 Girona. We will notify you by email when it is ready (within 48 hours). Please bring your order number.
Pickup hours:
- Monday: closed
- Tuesday to Saturday: 12:00 PM to 11:00 PM
- Sunday: 12:00 PM to 6:00 PM
Payments
- Credit or debit card (Visa, Mastercard, and American Express), through Banco Sabadell’s secure gateway, with 3D Secure authentication. We never see or store your card details.
- All prices include VAT. Shipping costs are shown in the cart before payment.
- Invoice: If you need one, please request it by email at info@horscategoriegirona.cc with your order number and tax details.
Want to return or exchange something?
You have 30 days to return or exchange your products. See all conditions in Returns and Exchanges.
More information in our General Terms and Conditions.