Returns and Exchanges

You have 30 days

You can return or exchange your products within 30 calendar days from the date you receive your order.

Conditions

  • Products must be unused, unwashed, with tags, and in their original packaging.
  • Bib shorts and base layers: only unworn and with the hygienic protector intact, for hygiene reasons.
  • Outlet products: no exchanges or returns are accepted.

How to make a return or exchange

  1. Email us at info@horscategoriegirona.cc with your order number, the products you wish to return, and whether you prefer a refund or an exchange (please specify the new size or color).
  2. We will reply with instructions.
  3. Send the well-packaged parcel to Hors Categorie, C/ Perill, 3, 17001 Girona. You can also bring it in person to the store.
  4. Once we receive it, we will inspect the products and inform you by email.

Who pays for shipping?

  • Returns: return shipping costs are borne by the customer.
  • Size or color exchanges: you pay for the shipping of the product you return to us, and we pay for the shipping of the new product.
  • Defective product or our error: we cover all costs.

Refunds

  • We will refund the amount within a maximum of 14 calendar days, using the same payment method you used.
  • Returns within the first 14 days: we also refund the initial shipping costs (standard shipping).
  • Returns between day 15 and day 30: we refund the amount of the products, excluding initial shipping costs.
  • If the product does not meet the conditions (used, washed, or without tags), we may refuse the return or refund a lower amount, proportional to the loss of value.

In-store purchases

Products purchased at the Hors Categorie store can also be returned within 30 days, at the store itself and under the same conditions (except Outlet products). After inspecting the product, we will refund the amount using the same payment method as the purchase or, if you prefer, by bank transfer or Bizum.

Defective product?

All our products come with a 3-year legal warranty. See how to claim in Warranty and Repairs.

Your consumer rights and the withdrawal form are in our General Terms and Conditions.